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home warranty companies in fayetteville nc "But not one in North Jersey?"The days would pass and Torine would call for updates, but the many customer service reps he spoke to couldn't find a company to do the work, he said. At times, he said, it wasn't clear what company was taking his calls. The warranty was marketed as a Sears Home Warranty, and Sears partners with a warranty company named HMS National for the warranty. Some of the reps Torine spoke to identified themselves as Sears, others said they were HMS, and still others said they worked for Cross Country Home Services CCHS. Finally, a repair company was located. "The company made four appointments to come to my house on four different days.

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Our AC just went out and after spending over 2 hours on the phone with them there is no repair in sight. It is over 90 degrees in Nashville and our house reaches 85 degrees inside. We have pets and an elderly and this is a health and safety issue. I explained this to a "manager" who explained it will take 3 5 business days for the "back office" to review this. It will also take a few days/weeks for the part to be delivered and then "some time" once the part is delivered for the AC tech to fit it in their schedule for repair. Even though I asked for this to be rushed as it is excessive heat and there are pets and older people in the home, he just says this is their procedure. I will be contacting all governmental and consumer protection agencies over 2 10 Home Buyers Warranty unethical business policies that put the public at risk. This company didn't come out the same day and when they came up from Orlando, they looked at our air conditioner and needed to order a part so they had to get 2 10’s approval to do that. So they went back down there. Then the part took three weeks to get in and we were dying. It just so happened that it was in the spring.

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If there is a better offer from any of the other house warranty providers that come through home warranty leads, it would be wiser to go for a new warranty rather than renewing the old one. However, the policy needs to be carefully studied before signing the contract. It is important to exercise caution while choosing a home warranty provider. Apart from checking their certification, house owners will have to do some homework on the quality of service they provide and the promptness and professionalism they display. They can ask for a few references and do some enquiry before taking the final decision. It would be ideal to shortlist about three or four providers who come via home warranty leads and compare their quotes and terms before signing the contract.